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  1. Mezu Customer Care
  2. FAQs

FAQs

General Info

  • What happened to the Mezu app?

How it Works

  • How do I contact Mezu Customer Care?
  • How do I add or remove a bank account or debit card?

Banks, Cards and Fees

  • Fees - Short Form
  • Fees - Long Form
  • What's my liability if there's an unauthorised transaction from my Mezu Account?

Account Settings and History

  • Do I have any tax-related reporting requirements?

Loading and Withdrawing Money

  • How long does it take for a withdrawal to be deposited into my bank account?
  • How do I withdraw money from my Mezu account?
  • Can I have my funds available instantly when I withdraw?
  • Where is my Balance Transfer credit?

Security and Limits

  • Why do I see a charge from Mezu on my bank or credit card statement?

The Mezu program is sponsored by Community Federal Savings Bank, member FDIC, to which Mezu (NA), Inc. (NMLS ID No. 1738907) is a service provider.

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