FAQs

General Info

• What happened to the Mezu app?

How it Works

• How do I contact Mezu Customer Care?
• How do I add or remove a bank account or debit card?

Banks, Cards and Fees

• Fees - Short Form
• Fees - Long Form
• What's my liability if there's an unauthorised transaction from my Mezu Account?

Account Settings and History

• Do I have any tax-related reporting requirements?

Loading and Withdrawing Money

• How long does it take for a withdrawal to be deposited into my bank account?
• How do I withdraw money from my Mezu account?
• Can I have my funds available instantly when I withdraw?
• Where is my Balance Transfer credit?

Security and Limits

• Why do I see a charge from Mezu on my bank or credit card statement?