Welcome to Mezu Customer Care!

If you have general questions about how Mezu works, please review our FAQs at care.mezu.com.

If you’re a Mezu customer and need assistance, please send us a message using the in-app support feature (Main Menu > Customer Care > Contact > Send us a message) as this will allow us to help you as quickly as possible within a secure channel.

For any other questions or requests, please fill out the form below.

Our team is available Monday through Friday from 9 a.m. ET to 6 p.m. ET, except during Federal Holidays.

Submit a request

Please do not include or upload any personal information such as account numbers, card numbers, Social Security Number (SSN), Individual Taxpayer Identification Number (ITIN), or your Matrícula Consular number. (En Español - No incluya ni cargue ninguna información personal, como números de cuenta, números de tarjeta, Número de Seguro Social (SSN), Número de Identificación Personal del Contribuyente (ITIN) o su número de Matrícula Consular.)

Add file or drop files here