Please note that Mezu and its services will no longer be available as of August 11, 2020.
Standard transactions for Mezu App users are totally free! You can Give, Get, Send (Pay/Request) and Withdraw money at no cost to you. Even Mezu's Instant Withdraw feature, which allows you access your money within 30 minutes to your supported debit card, does not have a fee associated with it. Our current Fee Schedule follows:
List of all fees for Mezu prepaid account:
All Fees
|
Amount
|
Description
|
---|---|---|
Dormant or Inactive Account Fee |
Refer to Description |
A monthly fee assessed on abandoned accounts that are deemed dormant or inactive for 12 months. It is applied on the 13th month from the date the account was first considered to be dormant or inactive, and every month thereafter if the account remains dormant or inactive. It may be reduced if the existing balance of an inactive or dormant account is less than the fee amount. Is only applied if the dormant or inactive account has a balance. Accounts will not incur a negative balance due to this fee. The Dormant or Inactive Account Fee is applied according to the following schedule:
|
Instant Withdrawal Fee |
$0.25 or 1% |
A transactional fee assessed on any withdrawals made to a debit card that you have added or linked to your Mezu account. The fee is equal to the greater of $0.25 or 1% of the withdrawal amount. This fee is currently waived for all Mezu prepaid account holders. |
International Transaction Fee | 3% | A transactional fee assessed on any purchases made with your Mezu Debit Card at a merchant located outside of the United States. The international transaction fee is 3% of your total purchase amount. This fee is currently waived for all Mezu Debit cardholders. |
Virtual Debit Card Activation Fee | $3.00 |
A fee assessed on your account for the 4th virtual debit card that you activate, and for every subsequent card that you activate thereafter. The first 3 virtual debit cards that you activate are free of charge. This fee is assessed on your account for the 4th and every subsequent virtual debit card that you activate within a 6-month period. *We may waive or reduce this fee from time to time. |
Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to Community Federal Savings Bank, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event Community Federal Savings Bank fails, if specific deposit insurance requirements are met and your account is properly registered. See fdic.gov/deposit/deposits/prepaid.html for details.
No overdraft/credit feature.
For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, contact our customer care team at care@mezu.com, by calling 1-844-573-3265, or by mail at 101 Avenue of the Americas 9th Floor, New York, NY 10013. You may also call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.