Please note that Mezu and its services will no longer be available as of August 11, 2020.
This table explains your liability for any unauthorized transactions initiated from your Mezu account as defined by the Electronic Funds Transfer Act.
| Event | Timing of Consumer Notice to Mezu | Maximum Consumer Liability |
|---|---|---|
| Loss or theft of access device that includes a security PIN if used without a prepaid card (e.g. a transaction initiated with a mobile device). | Within two (2) business days after the unauthorized EFT creating loss or theft to the consumer is reflected in the transaction history. | Lesser of $50, OR total amount of unauthorized EFTs that occur before notice to Mezu |
| Loss or theft of access device that includes a security PIN if used without a prepaid card (e.g. a transaction initiated with a mobile device). | More than two (2) business days, but less than sixty (60) business days after the unauthorized EFT creating loss or theft to the consumer is reflected in the transaction history. | Lesser of $500, OR the sum of: (a) $50 or the total amount of unauthorized EFTs occurring in the first two business days, whichever is less; AND (b) The amount of unauthorized transfers occurring after two business days and before notice to Mezu (provided Mezu demonstrates that these EFTs would not have occurred had notice been given within the two-business day period) |
| Loss or theft of access device that includes a security PIN if used without a prepaid card (e.g. a transaction initiated with a mobile device). | More than sixty (60) days after the unauthorized EFT creating loss or theft to the consumer is reflected in the transaction history. | For EFTs occurring within the 60-day period, the lessor of $500, OR the sum of: (a) Lesser of $50 or the amount of unauthorized EFTs in first two business days; AND (b)The amount of unauthorized EFTs occurring after two business days. For EFTs occurring after the 60-day period, unlimited liability until Mezu is notified and demonstrates that these EFTs would not have occurred had notice been given within the 60-day period). |
| Unauthorized EFT(s) not involving loss or theft of an access device. | Within sixty (60) days after the unauthorized EFT creating loss or theft to the consumer is reflected in the transaction history. | No liability. |
| Unauthorized EFT(s) not involving loss or theft of an access device | More than 60 days after the unauthorized EFT creating loss or theft to the consumer is reflected in the transaction history. | Unlimited liability for unauthorized EFTs occurring 60 days after the EFT is reflected in the transaction history. |