You may set up an Auto-Load rule to keep your Mezu account balance above a threshold that you define. If the balance in your account is less than your threshold, your pre-determined load amount will automatically be transferred from the payment method you have specified.
To set up this rule, just follow these steps:
- Select the menu in the upper left-hand corner of the home screen and select "Load;"
- Select the "Auto" tab;
- Enable the toggle "Auto Load;"
- Select the "Amount always available;"
- Select the payment method from which you want to load your funds;
- Click "Save."
You may edit or delete this rule at any time.
Please note: Auto-loads and auto-withdrawals are not preauthorized payments and you will not be able to contact us in order to stop or cancel. If you wish to stop or cancel you will need disable the auto-load or auto-withdrawal rule that you initially created.
There will be a notification every time an Auto-Load occurs indicating success or failure.
If you are having any trouble, please click here for some helpful tips or reach out to our Customer Care Team!