To view the status of your transactions, from the Main Menu, go to “Transactions” or tap the “Balance” amount at the top of your screen.
In this screen, you will see if the transaction is completed or pending and also the details on each transaction along with their status.
If you click on each transaction you will be able not only to check the status of the transaction but also the transaction location and time.
On the “Completed transactions” you can check if your transaction is completed, ( Give, Get, Pay, Sent, Withdraw ), expired, canceled, failed, rejected or active.
If you click on each transaction you will be able to not only check the status of the transaction but also the transaction location and time.
“Completed”- the transaction is successfully completed
“Expired”- the transaction was not redeemed, accepted/rejected by the other party during the allowable timeout period. When a transaction expires, funds will return to your available balance.
- Give for Mezu users: expires after 2 minutes;
- Give for non-Mezu users: expires after 24 hours;
- Send: expires after 7 days
“Canceled”- the transaction has been canceled by either you or by the other party. You can cancel transactions while they are still on their Active status.
“Failed”- a payment provider error has occurred which enable the transaction from completing; please check your payment methods (debit card expiration date, change in bank routing number, etc.), or contact your payment provider.
“Rejected”- you rejected a request by someone OR your request was rejected by someone. Nothing changes in your balance.
“Active”- this means that the person you are giving or paying money to has not yet completed the transaction on their end, and the transaction is still cancelable.
On pending transactions you will be able to check if the transaction is processing or waiting and also be able to cancel the transaction if you want.
“Pending”- transaction can be pending for several reasons like:
- Mezu is validating your account.
- Either you or the other party has reached the allowable transactions limit.
- A transaction/ invitation has been sent to another party who has not yet installed the Mezu App on their mobile device. Once they have installed it and completed the on-boarding process, they will be able to redeem and complete the transaction.
On pending transactions, you will be able to check if the transaction is processing or waiting.
On pending transactions, you are able to cancel the transaction if you want.
“Processing”- The transaction is still being processed by your external payment provider; this situation could happen when you don't have enough available balance to complete the transaction and when your extended Give transaction has not yet been redeemed by the other party.
“Waiting”- The transaction is still being processed by your external payment provider; this happens when you don't have enough available balance to complete the transaction.