- In order to use the private “Give” and “Get” features of the Mezu App, the person giving the money (Giver) and the person getting the money (Getter) must be within close proximity to each other.
- In order to keep the codes short and easy to use, Mezu creates the codes based on a small location radius. Therefore, when using this functionality, make sure you are in close proximity to the other party.
- To Get funds, make sure the Giver has performed a Give on their app, and has provided to you the random, four-digit transaction code (generated on the Giver's app and used by you to complete the transaction).
- Once the four-digit code has been provided to you, tap "Get" bottom at the bottom of the main app screen. On that screen, enter the four-digit transaction code and select "Confirm." Easy as that!
- After entering and confirming the code, the Mezu balance for you and the Giver are updated to reflect the transaction.
No other information is required from you as it's a completely private transaction! Mezu will confidentially hold the records on the users involved in each transaction. The only record of transaction available to both of you will be information regarding the amount, location, date and time. To view this, select the Transaction option from the app menu.
If you experience difficulties while using Get, here are a few tips to help you:
a) You can also use the QR code to redeem the money. Use a QR code reader (on iPhone the camera should be enough) and redeem to your Mezu phone account.
b) Check if your location is correct on the Maps App. If it is not correct, then restart your phone.
c) Check that location services are enabled on your device.
d) Make sure you are within close proximity to the Giver. If not, move geographically closer to your Giver location and retry with the same code.
e) Check that the Give code's expiration time has not run out. Each Mezu code is valid for two minutes, unless the Giver has extended the time, in which it is valid for 24 hours. If your code has expired, ask the Giver to generate a new one.
f) The code may have been cancelled by the Giver. In this case, you can ask the Giver to generate a new code if they still want to Give you money.
g) The code you are trying to use may have been used by someone else. Givers must exercise caution when giving. They are responsible if someone else sees the code and uses it.
h) You may be trying to Give to yourself. This is not a feature in Mezu.
Mezu follows a strict anti-fraud policy. In order to prevent fraud and protect our costumers, each failed Get attempt (except those in error from yourself) counts as a possible attempt to abuse the system. After seven failed attempts in a row, your Mezu account will be temporarily locked. If you continue to enter invalid codes, your account will continue to lock out for increasing amounts of time, and your account may be subject to closure.