Some features of the Mezu app, such as paying someone you don’t know, won’t work unless Location Services are enabled and working on your mobile device. To make sure Location Services are working with the Mezu app, follow these steps.
- Make sure you have Location Services enabled
- For iOS, go to Settings > Privacy > Location Services > On/Off
- For Android, go to Settings > Personal > Location > Mode. Android uses three modes to enable location services, so choose High Accuracy for better performance.
- Confirm you’ve allowed Mezu to access your location.
- If you did not give Mezu permission to access your location when setting up your account, here’s how you can turn it on:
- For iOS, go to Settings > Privacy > Location Services > tap the Mezu app and change from Never to While Using the App. The app will prompt you to access your location whenever you use features that require it. You still have the right to restrict access to your location at any time – just remember that if you don’t allow Mezu to access your location, some features of the app, like paying someone you don’t know, won’t work.
- For Android, go to Settings > Device > Apps > tap Mezu. On the app screen, choose Permissions. You can turn location permission off or on. This only applies to Android versions 6.0 and higher – for older versions, it’s only possible to enable or dis-enable location in general.
- Check location accuracy
- To verify that Locations Services is returning your correct location, check your current location in Google Maps, Apple Maps, or your preferred location app. Zoom in on the map until you can verify your location using street-level accuracy. If the map doesn’t show your correct location, you may need to restart your mobile device.
Mezu does not track your locations, but it does record the location of a transaction involving your account when Location Services are enabled.