1. Make sure you have the location services enabled
To reach the Location services configuration go to:
Android: Settings > Personal > Location > Mode. Android has three modes by which the location service can be enabled. Choose "High accuracy" for better performance.
iOS: Settings > Privacy > Location Services > On/Off
2. Confirm you have allowed Mezu to access your location
If you did not give Mezu permission to access your Location when setting up your account, here is how you can turn it on:
Android: Settings > Device > Apps > tap Mezu. On the app screen, choose Permissions. Here you can turn on/off the Location permission. (Please note that this is only possible from Android version 6.0 upwards. For older versions, it's only possible to enable/disable Location in general).
iOS: Settings > Privacy > Location Services > tap Mezu app and change from "Never" to "While Using the App" option.
The app will prompt you to access your location whenever you tap in a functionality that requires this service.
You have the right to restrict access to your location at any time. If you do not allow Mezu to access your Location, certain functionalities of the app, such as Give, Get and Drop, will not work.
3. Check location accuracy
To verify that the service is returning a correct location, you can use the Maps app of your preference (such as Google Maps or Apple Maps in the iOS). When using Apple Maps, your position will be represented by a blue dot in the middle of the screen. Zoom in until you can verify your location with a "street accuracy." You will most likely see a light blue circle representing your current location. If it's not showing the correct location, you may need to restart your mobile device.
Mezu will not keep track of your locations. From our location services usage policy: "Secure exchange codes are location based. Mezu does not keep track of locations." However, Mezu does record the location of a transaction involving your account, if Location Services are enabled.